Seabourne Freight - Case Studies
Clients are family
At Seabourne our customers are part of our family. Many have been loyal and supportive for years and know most of the Seabourne team in their local office by name.
Our Key Accounts Desk provides a single point of contact for personal monitoring of more sensitive consignments. As well as this, all clients are allocated a customer support representative, who is in contact on a regular basis to deal with any queries that may arise.
Seabourne ensures all customers are treated as true partners. We only use the customer account number for accounting, because we recognise 95% of our customers immediately by voice and name.
Anything is possible
At Seabourne we believe that anything is possible, and we strive to prove that with our dedicated service.
Commitment is everything
In such a fast-paced industry unexpected changes can cause delays. When these delays occur, Seabourne demonstrates why we have a reputation for such an unparalleled level of personal service.
Due to an airline error, a package expected in Eindhoven arrived in Paris. To avoid disappointment, our Paris office arranged a special trip with the parcels to Eindhoven, where the branch manager personally delivered them to the customer early in the morning. The Philips conference that same day was a big success – in part due to the prompt response by Seabourne.
Our commitment to personal service allows our customers to relax, safe in the knowledge that Seabourne will fulfil their requirements, and that we’re always prepared to go that extra mile.